Knowing Your Valve Over the Holidays - Helpful Tips from Beagle

Knowing Your Valve Over the Holidays - Helpful Tips from Beagle

• “I need to contact the manufacturer. How do I do that?”
• “I am traveling - what should I do to safeguard my home against water damage while I’m away?”
• “I am hosting guests - how do I avoid unwanted shutoffs?”
• “My water turned off. How do I turn it back on?”
• “I received a drip alert or failed plumbing check. What do I do?”
• “I found a leak. What should I do?”
• “I have a plumbing emergency. What should I do?
• “My automatic water shutoff valve went offline. How do I get it back online?”
• “I have sensors that detect changes in humidity and am getting too many alerts - I am not concerned about humidity in the area detected. How can I get less alerts?”

“I need to contact the manufacturer. How do I do that?”

Please be prepared that the manufacturer may have holiday hours that affect their regular availability.

For Flo by Moen, (844) 633-8356 

• Regular Hours of Availability* (as of 11-21-23): Monday-Friday, 8am-8pm EST | Saturday, 9:30am - 7pm EST
• *A customer service representative informed us that they would remain open Friday-Saturday, 11/24-25/2023, with normal business hours.

For Phyn, (877) 749-6792

• Regular Hours of Availability* (as of 11-21-23): Monday-Friday, 8am-5pm PST
• *A customer service representative informed us that they would be closed Thursday, 11/23 through the holiday weekend.

For Leak Defense, (866) 410-1134

• Regular Hours of Availability* (as of 11-21-23): Monday-Friday, 7:30am-5pm PST‍
• *A customer service representative informed us that they would be closed Thursday, 11/23 through the holiday weekend.

“I am traveling - what should I do to safeguard my home against water damage while I’m away?”

Remember to set your system to Away Mode! Your system will shut off the water faster upon detection while you are away. These can be set up using your device’s app (from the manufacturer).

• If you have a Phyn valve, go here.
• If you have a Flo by Moen valve: 
  
  Steps in the app: 1. On the bottom left Menu, choose the Home Icon. 2. Under “My Devices”, Tap your valve to get to the Device Homepage. This screen is dark blue and shows the real-time flow rate (GPM), pressure rate (PSI), and area temperature. Near the top of the screen, there is a smaller dark “Home” icon. Tap the icon and a drop-down menu will appear for you to select “Away” and activate Away Mode.

• If you have a Leak Defense System (LDS):
  
  Steps in Control Panel: Looking at your Control Panel, the highlighted box indicates what mode you are currently in. When the HOME button is highlighted, press the AWAY button to activate Away Mode.  Follow steps required on the control panel to complete setup.
  
  Steps for Online Access: 1. Go to https://catchaleak.com/ 2. Sign in or register for online access. 3. Once signed in, select the “Settings” gear icon above the water droplet. Switch to “Away” mode.

“I am hosting guests - how do I avoid unwanted shutoffs?”

Remember to activate your system's standby mode to avoid unwanted shutoffs when you have guests using more water than your system is likely used to. Warning: Standby modes prevent the system from being able to send you alerts or enable the automatic water shutoff feature, and can be set for up to 24 hours. It may be appropriate for a few hours for example if hosting guests.

• If you have a Phyn valve, go here.
• If you have a Flo by Moen valve:
  
  Steps in the app: 1. On the bottom left Menu, choose the Home Icon. 2. Under “My Devices”, Tap your valve to get to the Device Homepage. This screen is dark blue and shows the real-time flow rate (GPM), pressure rate (PSI), and area temperature. Near the top of the screen, there is a smaller dark “Home” icon. Tap the icon and a drop-down menu will appear for you to select “Sleep” and activate Sleep Mode.

• If you have a Leak Defense System (LDS) valve:
  
  Steps in Control Panel: Looking at your Control Panel, choose STANDBY to activate this mode.  Follow steps required on the control panel to complete setup.
  
  Steps for Online Access: 1. Go to https://catchaleak.com/ 2. Sign in or register for online access. 3. Once signed in, select the “Settings” gear icon above the water droplet. Switch to “Standby” mode.

“My water turned off. How do I turn it back on?”

• If you have a Phyn valve, go here.
• If you have a Flo by Moen valve, go here.
• If you have a Leak Defense System (LDS) valve:
  ‍Once you have determined if the shutoff occurred in response to an active leak or if it occurred as a result of actual water usage, 
  --> Steps in Control Panel: Tap WATER turn turn the water back on. Follow steps required on the control panel to complete setup.

“I received a drip alert or failed plumbing check. What do I do?”

• If you have a Phyn valve, go here.
• If you have a Flo by Moen valve, go here.

“I found a leak. What should I do?”

1. If you can isolate the fixture from the rest of the plumbing system, close the angle stop (valve) to prevent water from entering that area to prevent loss.
2. If you can not isolate the fixture, try and contain the water loss to prevent damage. If you can function without water, you can also close the automatic water shutoff valve remotely with the app or manually. To operate your valve, refer to the “My water turned off. How do I turn it back on?” question answered above; the same resources should be abe to help you. ‍
3. Schedule an appointment with Beagle or your local plumber to fix the leak. With Beagle, you can schedule service easily online (link) or from your Watchdog alert or dashboard.

“I have a plumbing emergency. What should I do?

If you need help with a plumbing emergency, please contact a 24/7 emergency plumbing service provider. Beagle Services is not a 24/7 emergency service plumbing company, though Watchdog provides 24/7 monitoring for your water security system. 

“My automatic water shutoff valve went offline. How do I get it back online?”

• If you have a Phyn valve, go here.
• If you have a Flo by Moen valve, go here.
• If you have a Leak Defense System (LDS) valve:
  
  The Leak Defense System is designed to operate without WiFi but checking the system is recommended to ensure proper functionality. Reconnecting requires interacting with the Control Panel. This video is recommended by the manufacturer for reference: https://www.youtube.com/watch?v=xfcPBKMAdd0 .

“I have sensors that detect changes in humidity and am getting too many alerts - I am not concerned about humidity in the area detected. How can I get less alerts?”

• If you have a Phyn sensor, go here.
• If you have a Flo by Moen sensor:‍
  ‍
  Steps in the app: 1. On the bottom left Menu, choose the Home Icon. 2. Under “My Devices”, Tap your sensor to get to the Device Homepage. This screen is dark blue and shows the real-time area humidity and temperature. In the top right corner, tap “Device Settings”. Under the section, “Custom Alert Settings”, slide the scale to adjust the humidity sensitivity threshold. The lower you set the "Below" amount to, the less alerts you should receive for "Low Humidity". The higher you set the "Above" amount to, the less alerts you should receive for "High Humidity". 

Case Study: Be Like Jamie - Don’t be like Pam

Two clients have automatic water shutoff valves and prepare to go out of town. 

Pam unplugs her device. Jamie calls us for advice.

Only one home was protected while away.

Be like Jamie. Don't be like Pam.

How we Helped Jamie:

1. Jamie has Watchdog. When she called 5 days before going out of town asking for help, Beagle's Expert was able to see her alerts and help 1-by-1!
2. We verified that the automatic shutoff feature was enabled for Jamie's valve and connected sensors placed in areas around the home. If the valve or any sensor in the home detects water, the home's water will be automatically shut off.
3. We showed Jamie how to enable "Away Mode" and tested it. When the system is set to this mode, the water will be turned off faster upon detecting a leak or burst pipe. We also showed Jamie how to lower the valve sensitivity for when she is hosting guests or has higher-than-normal water usage during the holidays to limit unwanted shutoffs.
4. Jamie had frequent humidity alerts from her sensors placed in areas around her home to detect water (plus changes in temperature and humidity). Beagle helped Jamie adjust the sensitivity of her alerts using her app to reduce them!
5. Jamie was experiencing frequent "Offline" alerts from multiple devices. These alerts were a result of poor WiFi signal throughout her home. Beagle's Plumber went to Jamie's the next day to install range extenders so her devices stay online while she is away.
6. When Jamie called us before boarding at the airport, we gave her peace of mind.